Licences
Both, on the public record.
Mauritius
Financial Services Commission
Investment Adviser (Unrestricted)
- Licence
- IX24200006
- Entity
- Intrasia Wealth Limited
South Africa
Financial Sector Conduct Authority
Authorised Financial Services Provider, Category I
- FSP No.
- 54955
- Entity
- Intrasia Wealth Limited
Scope
Where we are regulated, and where we are not.
| Mauritius | Regulated by the Financial Services Commission as an Investment Adviser (Unrestricted), licence IX24200006: investment advice and discretionary portfolio management. |
|---|---|
| South Africa | Regulated by the Financial Sector Conduct Authority as a Category I authorised Financial Services Provider, FSP 54955: advice and intermediary services on a non-discretionary basis. |
| United Kingdom | Intrasia Wealth is not authorised or regulated by the Financial Conduct Authority. Clients in the United Kingdom are served by Acacia Wealth Limited, an independently authorised FCA firm, which is responsible for the services it provides. See United Kingdom. |
| Singapore, Dubai, New York | Offices of other Intrasia Group companies. They do not provide investment advice or portfolio management. |
Safeguards
Where your assets are, and who can touch them.
Independent custody
Intrasia Wealth does not hold client money or assets. Client portfolios are held separately, with regulated third-party custodians, and the custodian and its charges are set out in the client's proposal before any assets are transferred.
| Discretionary mandates | Under a discretionary mandate, offered from Mauritius, Intrasia Wealth gives investment instructions within the limits agreed with the client. Custody remains with the custodian. |
|---|---|
| Conflicts of interest | We manage conflicts of interest under our conflict of interest management policy (PDF). |
Complaints
How to complain.
If you are unhappy with our service, tell us. Complaining is free of charge. Complaints are handled by our Head of Legal and Compliance under our Complaints Management Framework, which sets out how and when we respond and is available on request.
| Where to send it | By email to chloe@intrasiawealth.com, or by post to the Head of Legal and Compliance, Intrasia Wealth Limited, The Strand 3, Beau Plan, Pamplemousses, Mauritius, or 2nd Floor, Building 3, Parc du Cap, Mispel Road, Bellville, Cape Town. |
|---|---|
| What to include | Your name and contact details, your client reference if you have one, what happened and when, what you would like us to do, and copies of any relevant documents. |
| South African clients | If we cannot resolve your complaint, you may refer it, free of charge, to the FAIS Ombud, which will normally expect you to have given us the chance to resolve it first. |
| Mauritian clients | You may refer it to the Office of the Ombudsperson for Financial Services, or complain to the Financial Services Commission. |
| United Kingdom | Complaints about services provided by Acacia Wealth go to Acacia, and then to the UK Financial Ombudsman Service. |
| Your personal data | See how to complain about the use of your personal data in our privacy policy. |
Ombud and regulator links checked on 23 September 2026.
Questions we are asked
Frequently asked
Where is my money held?
Your portfolio is held with an independent, regulated third-party custodian, not by Intrasia Wealth. The account is opened in your name or in the name of your trust, foundation or company.
The custodian and its charges are set out in your proposal before you commit.
What does the FSC licence allow?
What does the FSCA licence allow?
How do I verify the licences?
Are you regulated in the United Kingdom?
How do I complain?
Everything in writing, before the first meeting.
Our licence details, conflict of interest policy and Complaints Management Framework are available to anyone who asks.